Refund Policy

Last Updated:  11.01.2024

1. Introduction

At SANT MMC (“Company”, “we”, “our”, “us”), we strive to provide high-quality services to our clients. This Refund Policy outlines the conditions under which refunds may be granted.

By purchasing our services, you agree to this policy.

2. General Policy

Due to the nature of our services:

  • All payments are generally non-refundable once the service has been initiated

  • Refunds are only issued under specific conditions outlined below

3. Eligibility for Refunds

A refund may be considered in the following cases:

  • The service has not yet started

  • A duplicate payment was made in error

  • We are unable to deliver the service due to internal reasons

  • The delivered service significantly differs from the agreed scope

All refund requests must be submitted with clear justification.

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind after service has started

  • Delays caused by the client (e.g., missing information, late responses)

  • Partial completion of services

  • Dissatisfaction without valid reason related to agreed deliverables

5. Partial Refunds

In certain situations, we may offer partial refunds, such as:

  • When a project is canceled after partial completion

  • When only a portion of the service was delivered

The refund amount will be calculated based on work already completed.

6. Refund Request Process

To request a refund:

  • Contact us via email at: [Insert Email]

  • Include your order details, payment proof, and reason for request

We will review your request within 5–10 business days.

7. Processing of Refunds

If approved:

  • Refunds will be processed using the original payment method

  • Processing time may vary depending on the payment provider

  • Any transaction fees may be deducted

8. Service Cancellation

Clients may request cancellation:

  • Before the service begins → eligible for refund

  • After the service begins → subject to partial or no refund

9. Changes to This Policy

We reserve the right to update this Refund Policy at any time.

  • Updates will be published on this page

  • Continued use of our services indicates acceptance of changes

10. Contact Information

For refund-related inquiries: